Martine Nothern: Our Lady of Good Counsel Helping in a Parisian Hospital
20 Feb
PARIS — Martine Nothern has an extra large dose of compassion.
For six years, she has shared her goodwill with patients and family members as a volunteer with the Fondation Claude Pompidou, a non-profit organization established in 1970 to take care of people in hospitals, as well as the elderly and handicapped children.
Nothern, credit manager for Compuware, volunteers three hours Thursday evenings in Paris at the emergency department of the Lariboisiere hospital, one of the biggest emergency departments in France.
“When in the hospital, I spend most of the time in the waiting room and at the reception desk,” she said.”I comfort patients and their families; I help them with the medical process, since volunteers are a positive link between the patients and the medical staff.”
She added: “More important, I listen to the patients. I am a ‘human presence’ while they are waiting for several hours in a painful and stressful situation.”
For four years, Nothern also has been a team leader for volunteers in the emergency department. She trains new volunteers and manages the team of eight people.
The hospital appreciates her efforts.
“It is quite a pleasure to work with you and your team,” said Professor Patrick Plaisance, head of reception and treatment in the emergency department. “You have been very helpful to us, faithful, committed volunteer professionals.”
Nothern demonstrates her professionalism by her ability to empathize with particularly vulnerable patients.
“I have special moments when comforting young children who come with their injured or sick parents, and elderly patients who sometimes have complex problems,” she said. “Also of concern are patients who have addictions and more particularly their families, who very often feel disoriented and are pleased to find a volunteer who is available to listen to them for a few minutes.”
A smile and a thank you from the patients and families are gratifying, Nothern says.
“I feel especially helpful to society while caring for the patients and their families,” she said. “My volunteer time brings balance to my work time at Compuware, as well as my private life, while giving me a sense of fulfillment.”






